Sporting Edge Australia
Providing excellent customer service is important to us at Sporting Edge
Australia. We want any experience you may have with us to be friendly,
efficient and most importantly secure.
Privacy Policy
Sporting Edge Australia is dedicated to keeping your details private. Any
information collected is kept strictly secure. Information collected is used to
identify product orders and to personalise any communication you may have with
us. Registered users may receive additional announcements from Sporting Edge
Australia about products, services and news releases. In order to protect the
privacy of our users we present the option to terminate these types of
communications and you may request cancellation of our communications by
sending us an email. Cookies sent to your computer from Sporting Edge Australia
only last while you are browsing our website. We do not store persistent
cookies on your computer. Cookies allow us to give you a more personalised
experience by displaying products that interest you throughout our product
pages, thus making your browsing a friendly, interesting and enjoyable
occasion. We may share data with financial institutions and delivery or courier
services which need to be engaged to provide our services to you. These third
parties will use the information to facilitate payment services and enable us
to efficiently carry out our services. We may offer links to other websites.
Please note: When you click on links to other websites, we encourage you to
read their privacy policies. Their standards may differ from ours. If our
policy on information collection or the uses of that information changes we
will update this Privacy Policy page.
Security Policy
When communicating with Sporting Edge Australia though our website your
financial details are passed through our secure server using the latest 128-bit
SSL (secure sockets layer) encryption technology and it is again encrypted
using encryption algorithm which is at least 64-bit. 128-bit encryption is
approximated to take at least one trillion, trillion years to beak.
Access to Information
Sporting Edge Australia strives to maintain accuracy of all information.
Users may contact us about any inaccuracies they may find. Users may at any
time delete their information from our database by contacting us by email.
Data Storage and Security
Sporting Edge Australia protects user information with the following security
measures for payment information. Security protocols, secure servers,
firewalls, SSL encryption and other technology and procedures used to protect
consumer privacy.
Disclaimer
We at Sporting Edge Australia will take all care and make every effort to keep
your information private. However, we will not be held legally responsible for
any breach if the information collected is divulged to other parties through
any means beyond our reasonable control.
Export Restrictions
Sporting Edge Australia only delivers products to Australia. No other country
is delivered to.
Shipping and Delivery Timeframe
All product sent from Sporting Edge Australia to its Australian clients is
carried by Australia Post with a delivery time of between five and
ten days depending on the destination.
Customer Service Policy
Sporting Edge Australia will advise by email within 1 business day if a product
is out of stock or if there will be a delay in the delivery of the
product.
Returns Policy
Our Returns and Refund Policy is listed below. Please read this carefully
before ordering from Sporting Edge Australia.
Returning Product for Credit, Refund or Replacement
-
Please check the specifications and compatibility of the goods being ordered to
ensure they are what you require.
-
Sporting Edge Australia does not refund or credit for incorrect product choice.
If, however, the refund is the result of our mistake, we will include the cost
of return shipping in your refund.
-
Items being returned for credit MUST be in their original undamaged/unmarked
packaging. NO credit is available for any freight paid.
-
It is the clients’ responsibility to ensure that all products are suitably
packaged in order to prevent damage during return shipping.
-
Sporting Edge Australia accepts no responsibility for goods lost in
transit. It is the clients’ responsibility to insure goods for return.
-
Sporting Edge Australia will not accept goods returned as “Receiver Pays”.
General Conditions
-
Sporting Edge Australia reserves the right to refuse any product returns
that:
- Are incomplete or missing parts; or
- Are not returned in their original packaging; or
- Show signs of physical damage to the product or its packaging.
-
If the client receives a product that appears to have been "Damaged in Transit"
- that is, damaged in transit from Sporting Edge Australia to the client –
the client should:-
- Refuse to accept delivery of the product.
- Direct the courier to "Return goods to sender" and
- Notify our Customer Service staff immediately
-
Events such as wilful damage, misuse, unauthorised repair or tampering with a
product may prevent a product being accepted for credit, return, repair or
replacement.
Refund Policy
Refunds will be paid on return of the item or items for refund. (Refer to
Returns Policy for conditions regarding product return). If the refund is the
result of our mistake, we will include the cost of return shipping in the
refund.
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